3

Well, they had my truck for two days to diagnose a shutter in the engine/transmission that would occur while cruising between 40 and 50 mph. At the end of day one I received a phone call stating that "no codes were showing up on the computer scan and that the truck was fine and there was nothing more that they could do without check engine codes being sent." After talking with the tech for a few minutes, he decided to keep the truck for another day and drive it a bit longer to see if he could reproduce the engine/transmission shutter that I had been experiencing. At the end of day two, I got a call informing me that I needed a full transmission replacement to the tune of $5800. Quite a swing from being told there were no codes and nothing was wrong. I declined the service, as expected, and took the truck home, after paying the bill for diagnostics, that didn't produce any codes, for $134. The next day I changed the spark plugs and the intake manifold gasket, and to my surprise, my 40 mph engine shutter was gone and had not returned after 4 months now. The transmission does still shift a bit funny between 1st and 2nd gear still, but the shutter is gone. I feel like I didn't get much of a diagnostic scan of the vehicle if the spark plugs weren't even checked because the intake manifold needed to be removed in order to check them. My question is "what was the $134 for then?" Seems a bit expensive for a drive down the street diagnosis. In my opinion.

Ryan, I wanted to respond to your review and clear up a few details. As you stated we had your 2007 Lincoln MKX for two days, as no symptoms were occurring for us on the scheduled appointment day plus there were no codes being stored or recorded by your vehicle's computer system. After driving your vehicle a total of 25 miles over the two days we did confirm incorrect shifting of the transmission. Testing of the transmission control system revealed that all computer inputs and outputs were at spec, so the problem was diagnosed as an internal problem. Since your vehicle at that time had 249,628 miles on it the recommendation due to that high mileage would be transmission replacement. You paid $67.34 for the transmission diagnosis as noted on your invoice and nothing more. You also had a request for us to check for poor heat output and after testing the system's computer control, sensors and for codes we concluded that the heater core was restricted and recommended a back flush of the heater core as the next step. The diagnosis for the heater system was also $67.34 for a total of $134.67 which is one hour shop time. The technician actually had more than one hour invested in your vehicle but we try to keep cost down when possible to help our customers. Based on the fact that the shutter symptom did not occur while in our possession and the engine was not recording any misfire codes we did not pursue the spark plugs as there was no data at that time to support them needing replaced. If the vehicle had cooperated I am confident my technician would have confirmed that the plugs were a problem but sadly the vehicle did not. Intermittent performance issues are so very difficult if they do not occur while the technician is monitoring data and taking readings. At this point I am sorry you felt we did not provide good service but I hope this explains better your question of what the charges were for. Respectfully, Don

- Don's Service Center
5

Great as always!

Thank you, Ben Thomas! We're happy to hear that you had a great experience with us. It's always our goal to provide top-notch service for our valued customers like you. We appreciate your feedback and look forward to serving you again soon!

- Don's Service Center
5

Supreme staff!

Thank you for your awesome feedback, Gary! We're thrilled to know that you had a great experience with our team.

- Don's Service Center
5

Detailed and thorough every time. A+

Thank you, Seth! Your appreciation for our detailed and thorough service means a lot to us. We pride ourselves on providing A+ experiences to all our customers. We can't wait to assist you again!

- Don's Service Center
5

Don's provides excellent service at a reasonable cost. The courtesy shuttle is a great perk. Alex manages the service counter well and she maintains contact to keep customers apprised of the status of their service orders. The lot and waiting area are clean, orderly, and well-maintained. Highly recommend this business!!!

Thank you for the glowing review, Doreen Ann! We're delighted to hear you had an excellent experience at Don's. It's great to know you appreciated our shuttle service, clean facilities, and attentive staff. We'll be sure to pass along your compliments to Alex. We look forward to serving you again in the future!

- Don's Service Center
5

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5

Our son attended college @ Rose Hulman and we had his car serviced at Dons while he was there.they always were friendly, professional , and honest.I wholeheartedly recommend them to anyone looking for great service on their vehicles

Thank you Mitchell for the 5-star review! We're glad to hear that our team provided excellent service to your son's car while he was at college. We take pride in being friendly, professional, and honest. Should you or your son need any further assistance, don't hesitate to reach out.

- Don's Service Center
5

My 2021 Ram 1500 Classic 4x4 got to a birthday party Sunday just as I parked my truck just it just shut down thought maybe the gas guage was not working correctly bt it also acted like the battery was dead so we replaced the battery no change really so we add 9 gal of gas no change so we had towed to Don's found out Monday the alternator was bad idol poly was bad and the belt came off really greatful they fixed it all on Monday thinking maybe not till later this week thanks you all so much Craig Sharp

Craig, Really appreciate the 5 star review and happy we could get your Ram 1500 back on the road. Never is a good day when things happen unexpectedly. If you need anything down the road we will be here for you. Thanks Don

- Don's Service Center
5

Premier service and staff of Terre Haute! Im fortunate enough to have found Dons Service Center. As a corporate Fleet Manager Ive had my share of varying service locations throughout the state. I can attest that none of them are able to stand next to Dons crew. From their integrity, compassion and professionalism, its no wonder their lot is full of vehicles. This team is outstanding! If youre needing quality work and service, look no further!

Joe, thank you so much for taking the time to leave us this wonderful review! Our team at Don's Service Center is thrilled to hear such positive feedback. We work diligently to provide the best service possible and it's always rewarding to know that our efforts are appreciated. We can't wait to serve you again soon!

- Don's Service Center
5

Although the outside of this old car has been banged up, they keep the insides as fresh as possible. I make determinations about what I can or cannot do with this car based on their clinical feedback.

Thank you, Diane! We understand the importance of keeping the insides of your car in top shape. We're happy to provide reliable and informative feedback to help you make the best decisions for your vehicle. Safe travels!

- Don's Service Center
1839 Woodlawn Terre Haute, IN, 47804 (812) 232-1140
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